While it’s good to hear you got it back, I kinda have to think to myself that it’s gotta be tough to look a customer in the eye and say, “We’ll fix your computer for you under the warranty that you bought, no problem there. Would you like to pay us to ensure we don’t lose all of your data?”

It just sounds like a mafia line to me. “Sir, I offer to you a service of protection for a small fee.”